HELP CENTER

Help & Support

Get help with orders, payments, subscriptions and account issues.

WhatsApp SupportContact support through your business WhatsApp number.

Payment ProblemShare your order ID and payment details with support.

Subscription ProblemGet help with activation, expiry or renewal.

Create Support Ticket

Order IDWhatsApp / Mobile numberIssue typeMessage

FAQ

How do I buy a subscription?Open a category, choose a product, select a plan, then use Buy Now or Add to Cart.

Can I use wallet balance?Yes. Choose EKANNTO Wallet at checkout. The wallet balance is reduced after confirmation.

How do promo codes work?Some promo codes reduce an order total; eligible wallet-credit codes add BDT to your EKANNTO Wallet.